Effective Date: 06-03-2025

At The Charm Gifts, customer satisfaction is our top priority. We strive to provide high-quality products and excellent service. This policy outlines the terms for order cancellations, refunds, and returns to ensure a smooth shopping experience.

1. Order Cancellations

✔ Cancellation Before Shipment:

  • You can cancel your order within 24 hours of placing it.
  • To request a cancellation, please contact our support team at info@thecharmgifts.com with your order details.
  • If the order is not yet processed or shipped, we will cancel it and issue a full refund.

✔ Cancellation After Shipment:

  • Once an order has been shipped, it cannot be canceled.
  • If you no longer want the product, you may request a return after receiving it (as per the return policy below).

✔ Custom/Personalized Orders:

  • Orders for customized products (e.g., engraved, printed, or personalized gifts) cannot be canceled once processing has begun.

2. Return & Exchange Policy

✔ Eligibility for Returns:

  • Returns are accepted only for defective, damaged, or incorrect items.
  • You must notify us within 2-3 days of receiving your order by emailing info@thecharmgifts.com with proof (photos/videos).
  • Products must be unused, in original packaging, and include all tags and accessories.

✔ Non-Returnable Items:

  • Customized & personalized gifts
  • Perishable items (food products, chocolates, etc.)
  • Gift cards & vouchers
  • Clearance or discounted sale items

✔ Return Process:

  1. Contact us at info@thecharmgifts.com with your order details and proof of issue.
  2. Our team will review the request and approve eligible returns.
  3. You will receive return shipping instructions.
  4. Once we receive and inspect the returned product, we will process the refund or exchange.

✔ Return Shipping:

  • If the return is due to a defective or incorrect item, we will cover the return shipping cost.
  • If returning for any other reason, the customer must bear the return shipping charges.

3. Refund Policy

✔ Refund Processing:

  • Once your return is received and inspected, we will notify you of approval or rejection.
  • Approved refunds will be processed within 15 business days to the original payment method.

✔ Partial Refunds:

  • A partial refund may be issued if the item is returned damaged, missing parts, or not in its original condition (unless due to our error).

✔ Late or Missing Refunds:

  • If you haven’t received a refund yet, check with your bank or payment provider as processing times vary.
  • If you still have concerns, contact us at info@thecharmgifts.com for assistance.

4. Exchange Policy

✔ Product Exchanges:

  • Exchanges are allowed for defective or incorrect products.
  • If you need a replacement for the same item, contact us at info@thecharmgifts.com with order details.
  • Exchanges are subject to stock availability.

5. Special Cases

✔ Damaged/Missing Items on Delivery:

  • If your order arrives damaged or has missing items, notify us within 2-3 days with photos/videos.
  • We will arrange a replacement or issue a refund as applicable.

✔ Wrong Product Received:

  • If you receive an incorrect item, we will arrange a replacement at no extra cost.

✔ Custom Orders Issues:

  • Due to the personalized nature of custom products, refunds/exchanges will not be offered unless the product is defective.

6. Contact Us

For any refund, return, or cancellation requests, reach out to our customer support team:

📧 Email: info@thecharmgifts.com
📞 Phone: +91-9599858028
🌍 Website: https://thecharmgifts.com

This Refund & Cancellation Policy ensures fairness, transparency, and a hassle-free experience for all customers at The Charm Gifts. 🚀