At The Charm Gifts, we are committed to providing a seamless shopping experience, ensuring your orders are delivered promptly and securely. Below is an overview of our delivery policies:

1. Shipping Destinations

  • Domestic Shipping: We offer delivery services across all regions within India, ensuring that your gifts reach urban and rural areas alike.
  • International Shipping: Currently, we do not offer international shipping. However, we are working towards expanding our services to cater to global customers in the near future.

2. Processing Time

  • Order Confirmation: Once your order is placed, you will receive an email confirmation detailing your purchase.
  • Order Processing: Orders are typically processed within 1-2 business days. Customized or personalized items may require additional processing time, which will be communicated during the order process.

3. Delivery Timeframes

  • Standard Delivery: Estimated delivery time is 3-7 business days from the date of dispatch, depending on the destination.
  • Express Delivery: For urgent orders, we offer express delivery options with an estimated delivery time of 1-3 business days. Additional charges apply for express services.

Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather conditions, logistical challenges, or public holidays.

4. Shipping Charges

  • Standard Shipping: We offer free standard shipping on all orders above ₹500. Orders below this amount will incur a flat shipping fee of ₹50.
  • Express Shipping: Charges for express delivery vary based on the destination and weight of the package. Exact fees will be calculated at checkout.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the courier’s website. This allows you to monitor the status of your delivery in real-time.

6. Delivery Attempts

Our courier partners will make two delivery attempts. If the recipient is unavailable during these attempts, the package will be returned to our warehouse. To reschedule delivery, please contact our customer support team promptly.

7. Packaging

We take utmost care in packaging your gifts to ensure they arrive in pristine condition. Our packaging is both aesthetically pleasing and secure, reflecting the quality of The Charm Gifts.

8. Address Accuracy

To ensure timely delivery, please provide accurate and complete shipping information, including:

  • Recipient’s full name
  • Complete address with landmarks
  • Contact number

The Charm Gifts will not be responsible for delays or misdeliveries resulting from incorrect or incomplete addresses.

9. Delivery Restrictions

Certain remote or restricted areas may have limited delivery services. In such cases, our team will contact you to discuss alternative arrangements.

10. Damaged or Lost Packages

  • Damaged Packages: If your package arrives damaged, please contact our customer support within 48 hours of receipt, providing photographs of the damage. We will assess the situation and offer a replacement or refund as appropriate.
  • Lost Packages: If your package is lost in transit, we will liaise with our courier partners to locate it. If it cannot be found, we will issue a replacement or refund.

11. Contact Us

For any delivery-related inquiries or assistance, please reach out to our customer support team:

  • Email: info@thecharmgifts.com
  • Phone: +91-9599858028
  • Operating Hours: Monday to Friday, 9:00 AM – 6:00 PM IST

This delivery policy is designed to provide clarity and assurance regarding our shipping processes. The Charm Gifts reserves the right to update or modify this policy as needed. Any changes will be reflected on this page.